Windows FAQs
Below is a list of some questions we’re frequently asked about windows and the window replacement process. For more information about our products or services, Renewal by Andersen welcomes your inquiry.
Q: What window brands do you offer?
A: We are the exclusive Renewal by Andersen® dealer for the Hudson Valley and Capital Region. Synonymous with quality, Renewal by Andersen is America’s most sought-after replacement window brand due to the incredible style, craftsmanship and energy efficiency.
Q: Can I customize my windows?
A: With 37 color combinations, 11 hardware finishes and a full range of styles to choose from, Renewal by Andersen makes it easy to design the perfect window to meet your needs.
Q: Do you use your own employees to install windows, or subcontractors?
A: Our own factory-trained installers complete each window installation. We never use subcontractors. This ensures a consistent, thorough process that leaves you completely satisfied with the finished product.
Q: How long does window installation take?
A: We will remove your existing windows, seal and insulate around each new window, and install exterior and interior trim. All debris will be removed and your home will be cleaned, inside and out. Depending on the scope of the project and the number of crew members assigned, installation could take from one to two days.
Q: What is a composite window?
A: Composite material is produced from a chemically-bonded mixture of wood and plastic. When molded into window frames, composite combines the exceptional longevity of vinyl with the beauty of wood. The patented Fibrex® composite material from Andersen is two times stronger and more rigid than vinyl.
Q: Do your windows include warranty coverage?
A: All Andersen windows installed by Renewal by Andersen feature exceptional warranty coverage: 20 years for glass, two years for installation and 10 years on all other components.
Q: What is the 5-Star Experience?
A: Our unique 5-Star installation process begins with our Master Installer, who will visit your home to explain exactly how your job will proceed. Our team of factory-trained installers will then install the windows according to a strict schedule, while maintaining a clean, orderly workspace in your home. Once your project is completed, we’ll perform our 22-point inspection to ensure that your windows were properly installed without any flaws.
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To find out more about our selection of high-quality windows, or the many other products we offer, contact us today. We’re proud to serve homeowners in Albany, Schenectady, Troy, Clifton Park, Saratoga Springs, Latham, Newburgh, Poughkeepsie and all nearby communities.
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