Prestigious designation requires extensive training
Schenectady, NY (April, 2015) and Fishkill, NY (April, 2015) — Renewal by Andersen, the replacement window division of Andersen Corporation, announced that their installers in Eastern NY have earned the prestigious designation of Certified Master Installer.
Renewal by Andersen has taken steps to improve the customer experience with the Certified Master Installer program. In order to be eligible for this training, a location must be achieving consistently high customer satisfaction ratings on surveys administered by a third party, and the installer must meet the required number of Renewal by Andersen® window installation projects. Installers then complete the training modules which are validated by field audits.
“Installation standards, while already high, are reinforced with this program,” said Peter Ostrand, Field Service and Customer Support Manager at Renewal by Andersen. “All of our installers are masters of their craft. But with this program, we elevate their skills to the next level so they will be able to answer homeowner questions, and focus on the customer in a way that they have come to expect at every touch point.”
Renewal by AndersenÒ replacement windows were developed to meet the needs of an increasingly knowledgeable and environmentally-aware public. Andersen Corporation created its innovative Fibrex® material – a composite made from 40 percent reclaimed wood fiber by weight – to address the needs of the clientele who may want the look of wood, but the durability and low maintenance features of a vinyl product. Fibrex material is virtually maintenance-free and rot-resistant. The windows are custom-made in all window styles: double-hung, gliding, casement, awning, and picture window.
ABOUT RENEWAL BY ANDERSEN Eastern NY
Renewal by Andersen of Eastern NY employs 70 sales, operations, and installation personnel in the Eastern NY market. The Renewal by Andersen showrooms are located at 112 Rotterdam Industrial Park, Schenectady, NY 12306 and 182 Old Route 9, Fishkill, NY 12524. Call Renewal by Andersen at [company_phone] or 845-245-2664 for directions to the showrooms, or visit their website at www.RbAEasternNY.com.
ABOUT RENEWAL BY ANDERSEN
Renewal by Andersen is the start-to-finish window replacement division of Andersen Corporation. The company offers a replacement process that includes an in-home consultation, custom manufacturing, and installation through one of the largest nationwide networks of window replacement specialists. And J.D. Power ranked Renewal by Andersen “Highest in Customer Satisfaction with Windows and Doors” in 2015*. For a complimentary in-home consultation, or to view more information about Renewal by Andersen visit www.RbAEasternNY.com.
*Renewal by Andersen received the highest numerical score among window and door manufacturers in the proprietary J.D. Power 2015 Windows and Patio Doors Satisfaction StudySM. Study based on responses from 2,442 consumers measuring 14 brands and measures opinions of consumers who purchased new windows or patio doors in the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in January – February 2015. Your experiences may vary. Visit jdpower.com
“Renewal by Andersen” and the Renewal by Andersen logo are registered trademarks of Andersen Corporation. ©2018 Andersen Corporation. All rights reserved.